Policies

How we keep things fair for every guest and every barber

Redlan’s is appointment-based. We hold your time for you, so we ask the same in return.

An Employee-Based Barbershop

Redlan's is an employee-based barbershop, not a booth-rental shop. Every barber here is part of the Redlan's team, which means one standard of service, ongoing team education, and clear career levels with pricing that reflects each barber's experience. Your preferences and visit history are on file with Redlan's, so you're free to see any barber, anytime. Every policy on this page, along with your gift cards and Treat Card, works the same with every barber in the shop.

When a team member moves on Your client information belongs to you and is kept safe with Redlan's. If a barber leaves our team, we don't share your contact information, visit history, or preferences with them, and we don't pass along where they've gone. Instead, we'll do our best to match you with the right barber at Redlan's for your style and schedule. Every member of our team trains together through ongoing education and is held to the same Redlan's service standard, and your preferences and history are already on file, so your next visit picks up right where you left off.

Booking & Cancellations

Deposits New clients booking online pay a 25% deposit, applied to your service at checkout. Clients with a no-show in the last 12 months pay a 50% deposit.

Cancellations Please cancel or reschedule at least 2 hours before your appointment. Cancellations with less than 2 hours' notice may be charged 25% of the service.

No-shows No-call, no-shows are charged 25% of the booked service. Deposits are non-refundable for no-shows.

Late arrivals If you arrive 5 minutes or more after your appointment time, we may need to reschedule.

Children Child Barber Haircuts are for ages 6 to 12. Young clients need to sit in the chair on their own and stay still for the full service. Children not receiving a service must stay seated in the waiting area and be supervised at all times.

Service Adjustments

Our goal is simple: you love your look. If something isn't right, contact us within 7 days of your service and we'll make it right at no charge. We don't offer refunds on services. If you'd like an additional service you didn't originally receive, it's charged at full price.

Returns & Exchanges

Within 30 days of purchase, we'll exchange a product for something that better suits you or give you full credit on a Redlan's gift card. The product must be at least two-thirds full, and the purchase must be on file. We don't offer cash refunds on products.

Payment

We accept cash, all major credit and debit cards, Apple Pay, Google Pay, and Redlan's gift cards.

Gift Cards

Gift cards are valid for 5 years from the purchase date and can only be redeemed at Redlan's Gentlemen's Grooming. eGift cards are stored on your client profile; physical cards must be presented at checkout. Gift cards are non-refundable, have no cash value, give no change, and can't be used for gratuity.

Promotional & Referral Vouchers

Promotional and referral vouchers are for new clients only (first visit to Redlan's), valid toward a service, limited to one per person, have no cash value, can't be combined with other offers, are subject to availability, and expire on the date shown.

Treat Card Loyalty Program

By participating in the Treat Card program, you agree to the following:

  • One Treat per visit. Treats are available only when booked with a paid service and can't be combined with other offers.
  • Treats only. Points are redeemed for Treats, not cash or percent-off discounts.
  • No cash value. Points are promotional, can't be exchanged for cash, and can't be transferred to another person.
  • Not guaranteed. Points are a courtesy, not a contractual right, and may be withheld or revoked at our discretion.
  • Program changes. Redlan's may modify, suspend, reset, or end the program at any time without notice.
  • Revoked points. Points earned through abuse, error, returns, or anything outside the spirit of the program may be removed.
  • Expiration. Points may expire or reset after a period of inactivity or when the program changes.
  • Availability. Redemptions depend on availability and staffing, and specific rewards aren't guaranteed.

Privacy

We collect the information you give us when you book, visit, buy a gift card, or contact us, including your name, phone number, email, appointment history, and payment details. We use it to schedule and confirm appointments, process payments and deposits, track loyalty points and Treats, and send appointment reminders.

Unless you opt out, we may also email or text you about specials and promotions. To stop, reply STOP to any text, use the unsubscribe link in any email, call (208) 921-2720, or email redlancuts@gmail.com.

We never sell or rent your information. Payment details are encrypted and processed securely through our booking and payment systems, and only team members who need your information to do their job can access it.

Questions

Call (208) 921-2720, email redlancuts@gmail.com, or write to: Redlan's Gentlemen's Grooming 1193 E. Winding Creek Dr., Suite 102 Eagle, ID 83616

Last updated: November 2026