POLICIES
- Reservations
- We encourage all of our guests to reserve their future visit.
- Cancellation Policy
- We ask you please reschedule or cancel 2 (two) hours before your appointment. Thank you for understanding. Unanticipated no-shows create large gaps in the barbers schedules, leaving them under booked and without pay. We hope it is clear that our intent is to make things fair and continue to give each guest the time and attention they deserve. A 25% no show fee will be applied for all no show no calls PLEASE CALL TO CANCEL OR RESCHEDULE.
- Returns & Exchanges
- We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card.
- Service Adjustments
- Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
- Method of Payment
- We accept cash, Apple Pay, Google Pay and all forms of credit cards.
- Loyalty That Looks Good on You Introducing the Redlan’s Treat Card
- At Redlan’s, we value loyalty the same way we value a clean cut—earned and maintained with intention. That’s why we’ve built the Redlan’s Treat Card, our in-house loyalty program that rewards you with points every time you invest in your grooming experience. How You Earn Your loyalty earns you points automatically, with no cards to carry or apps to download. Just show up, show out, and we’ll take care of the rest. * $1 = 1 Point on services and products * Pre-book your next visit and earn 30% bonus points * Refer a friend and get rewarded with bonus points * Book online for an extra point boost How You Redeem Once you’ve earned enough points, you’ll unlock access to exclusive Redlan’s Treats—hand-picked services or product experiences that showcase the best of what we offer. Popular Treats include: * Signature Barber Haicut * Wet Beard Trim * Hot Lather Full Face Shave * Your Favorite Take home Product etc. * Seasonal service upgrades or retail offers Treats are updated seasonally and may vary by availability. Treat Card Rules * One Treat redemption per visit * Points can only be redeemed for Treats—not as cash or percent-off discounts * Treats cannot be stacked with other offers * Treats are available only when booked with a paid service * All points and Treats are tracked in your Redlan’s guest profile No Sign-Up. No App. No Hassle. Once you’re a guest at Redlan’s, you’re in the program. We’ll let you know when you've earned enough points for a Treat, or you can ask your barber at checkout.
- Privacy
- This privacy notice discloses the privacy practices for Redlan’s Gentlemen’s Grooming. This privacy notice applies solely to information collected by this web site.
- INFORMATION COLLECTION, USE, AND SHARING
- We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances. Follow the directions on an e-mail or direct mail marketing communication you receive from us. * Call 208)921-2720 with your request and current contact information for Redlan’s * Email with your request and current contact information to redlancuts@gmail.com Send a letter with your request and current contact information to: Redlan’s Gentlemen’s Grooming Attn: Customer Care/Privacy 1193 East Winding Creek Drive STE 102 Eagle, Id 83616
- SECURITY
- We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Sensitive information is embedded into the web page in a secure form. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email barbers@redlancuts.com
- Gift Cards
- No refunds will be given for gift card purchases. Card must be presented for redemption. Please be aware that gift cards purchased for Redlan’s Gentlemen’s Grooming may only be redeemed at Redlan’s Gentlemen’s Grooming.
- Loyalty Program Terms & Conditions
- By participating in the Redlan’s Loyalty Program, you agree to the following terms: Points Have No Cash Value: Loyalty points are promotional in nature and cannot be exchanged or redeemed for cash, nor can they be transferred to another customer. Points Are Not Guaranteed: Points are earned as a courtesy and are not a legal or contractual entitlement. They are offered voluntarily and may be withheld or revoked at our sole discretion. Program Subject to Change or Cancellation: Redlan’s reserves the right to modify, suspend, reset, or terminate the Loyalty Program at any time, without notice. Changes may include how points are earned, redeemed, or calculated. Revocation of Points: We reserve the right to cancel or revoke points earned through abuse, error, return/refund transactions, or in any manner inconsistent with the spirit of the program. Expiration and Resetting: Points may expire or be reset after a certain time period of inactivity or in conjunction with program revisions. Please contact us to inquire about your balance or expiration. No Guarantee of Availability: Points redemption may be subject to availability, staffing, or service limitations. Redlan’s does not guarantee the availability of specific rewards or services at the time of redemption.
(208) 921-2720