We encourage all of our guests to reserve their future visit.
Cancellation Policy
We ask you please reschedule or cancel 2 (two) hours before your appointment. Thank you for understanding. Unanticipated no-shows create large gaps in the barbers schedules, leaving them under booked and without pay. We hope it is clear that our intent is to make things fair and continue to give each guest the time and attention they deserve. A 25% no show fee will be applied for all no show no calls PLEASE CALL TO CANCEL OR RESCHEDULE.
Returns & Exchanges
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card.
Service Adjustments
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
Method of Payment
We accept cash, Apple Pay, Google Pay and all forms of credit cards.
Redlan's Loyalty Reward Points
At Redlan's, we believe in showing our appreciation for your valued business. That's why we're excited to introduce our Customer Loyalty Points program – a fantastic way for you to get rewarded every time you choose us for your grooming needs! Here's how it works: Earn Points with Every Purchase: For every dollar you spend on our top-notch services or any of our premium skin and haircare products, you'll earn 1 loyalty point. It's our way of saying thank you for choosing Redlan's for your grooming essentials! Schedule Smart, Earn More: Take your loyalty to the next level by scheduling your next service with us. Enjoy a fantastic 30% bonus on points for every dollar spent, putting you on the fast track to even more exciting rewards. Redeem Your Points, Reap the Rewards: Accumulated points can be used to pay up to 20% of your total ticket, whether it's for services, take-home care products, or even gift card purchases. It's like getting a bonus discount on top of the exceptional quality and service you already love! Gift Yourself or Others: With your earned points, treat yourself to additional services, pamper your loved ones with a special gift card, or stock up on premium grooming products to maintain that Redlan's look between visits. Join the Redlan's Loyalty Program today, and experience grooming excellence with added perks. Because at Redlan's, it's not just about looking good; it's about feeling appreciated! Ready to start earning? Book your appointment now and let the rewards begin!
Privacy
This privacy notice discloses the privacy practices for Redlan’s Gentlemen’s Grooming. This privacy notice applies solely to information collected by this web site.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances. Follow the directions on an e-mail or direct mail marketing communication you receive from us. * Call 208)921-2720 with your request and current contact information for Redlan’s * Email with your request and current contact information to barbers@redlancuts.com Send a letter with your request and current contact information to: Redlan’s Gentlemen’s Grooming Attn: Customer Care/Privacy 1193 East Winding Creek Drive STE 102 Eagle, Id 83616
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Sensitive information is embedded into the web page in a secure form. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email barbers@redlancuts.com
Gift Cards
No refunds will be given for gift card purchases. Card must be presented for redemption. Please be aware that gift cards purchased for Redlan’s Gentlemen’s Grooming may only be redeemed at Redlan’s Gentlemen’s Grooming.
Loyalty Program Terms & Conditions
By participating in the Redlan’s Loyalty Program, you agree to the following terms: Points Have No Cash Value: Loyalty points are promotional in nature and cannot be exchanged or redeemed for cash, nor can they be transferred to another customer. Points Are Not Guaranteed: Points are earned as a courtesy and are not a legal or contractual entitlement. They are offered voluntarily and may be withheld or revoked at our sole discretion. Program Subject to Change or Cancellation: Redlan’s reserves the right to modify, suspend, reset, or terminate the Loyalty Program at any time, without notice. Changes may include how points are earned, redeemed, or calculated. Revocation of Points: We reserve the right to cancel or revoke points earned through abuse, error, return/refund transactions, or in any manner inconsistent with the spirit of the program. Expiration and Resetting: Points may expire or be reset after a certain time period of inactivity or in conjunction with program revisions. Please contact us to inquire about your balance or expiration. No Guarantee of Availability: Points redemption may be subject to availability, staffing, or service limitations. Redlan’s does not guarantee the availability of specific rewards or services at the time of redemption.
